FAQ's
1. What are popup cards?
Popup cards are intricately designed greeting cards featuring three-dimensional elements that "pop up" when opened, adding an extra layer of excitement and surprise.
2. What occasions are popup cards suitable for?
Popup cards are perfect for various occasions such as birthdays, anniversaries, weddings, holidays, graduations, and more!
3. Are the popup cards customizable?
Yes, many of our popup cards offer customization options and we can tailor for BESPOKE, however this comes at an additional price so please contact us on the contact page for more information.
4. What materials are used to make the popup cards?
Our popup cards are crafted using high-quality paper and materials to ensure durability and intricate detailing in each design.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location.
6. Can I return or exchange a popup card if I'm not satisfied?
Yes, we want you to be completely satisfied with your purchase! Please refer to our return and exchange policy for details on how to initiate a return or exchange.
7. Do you offer bulk or wholesale pricing for popup cards?
Yes, we offer bulk and wholesale pricing for larger orders at a cheaper price. Contact our customer service team for more information and to discuss your specific needs.
8. How do I care for my popup cards to ensure they last?
To preserve the integrity of your popup cards, store them in a cool, dry place away from direct sunlight. Avoid excessive bending or folding to maintain the intricate popup designs.
9. Are your popup cards environmentally friendly?
Yes, we strive to use eco-friendly materials in our popup cards and packaging whenever possible to minimize our environmental impact.
10. Do you offer rush or expedited shipping options?
Yes, we offer Express shipping options for an additional fee. Please select this option during checkout if you need your order to arrive by a specific date.
11. How can I contact customer service for further assistance?
For any additional questions or assistance, please don't hesitate to contact our customer service team on the contact us page. Or you can reach us via email at [popupexpress2023@gmail.com] or by phone at [+447828491755/+447818091081]. We're here to help!
12. Do you offer discounts or promotions for first-time customers?
Yes, we occasionally offer discounts and promotions for first-time customers. Sign up for our newsletter to stay updated on our latest offers and promotions.
